ORDERING & SHIPPING

 

Where can I buy JoySpring products?

You can find our products on our website, Amazon, and TikTok Shop. Additionally, some of our products are available through online retailers like iHerb, Walmart, Faire, and GNC.

 

Do you offer free shipping?

Yes! Free standard shipping on orders $50+. Expedited options are available for an extra fee.

How long does shipping take?

• Standard (U.S.): 7-10 business days

• USPS Ground Advantage: 2-5 business days

• USPS Priority Mail: 1-3 business days

Please note: business days exclude weekends and holidays

 

Do you ship internationally?

We currently don’t offer direct international shipping, but you can find our products on iHerb. Visit iHerb’s website to check availability in your region. Let us know if you need any help!

 RETURNS & CUSTOMER SUPPORT

 

What is your return policy?

We offer a 100% Happiness Guarantee for all purchases made through our website. This means if you're not satisfied, we’ll refund your order — no questions asked, no need to return the product.

My product arrived damaged. What now?

Email us at hi@joyspringvitamins.com with your order number and a photo of the damaged item, and  we’ll fix it ASAP!

If possible, please also include the lot number (found on the packaging), but no worries if you can’t—just the order number and a photo will do!

 

How do I contact customer support?

Reach us via website chat or email us at hi@joyspringvitamins.com

 

REFUND & HAPPINESS GUARANTEE POLICY FOR LARGE ORDERS AND RESELLERS

We proudly offer a 100% Happiness Guarantee for our retail customers purchasing for personal use. However, to protect the integrity of our products and prevent misuse of this policy, the following conditions apply:

Large Orders & Wholesale Purchases

• The Happiness Guarantee does not apply to wholesale/reseller orders or bulk purchases intended for resale.

• Large orders may be subject to additional verification before shipment.

• Refunds for wholesale or bulk orders are not guaranteed and are evaluated on a case-by-case basis.

Resellers

• We reserve the right to deny refunds, returns, or exchanges if an order is determined to be for resale without an approved wholesale account.

• Unauthorized reselling may result in order cancellation, account review, or permanent restriction from purchases.

Suspicious or Fraudulent Activity

• Orders flagged for unusual patterns, excessive returns, or suspected policy abuse may be paused, canceled, or excluded from our guarantees.

• We may request additional information before approving refunds or replacements.