ORDERING & SHIPPING

 

Where can I buy JoySpring products?

You can find our products on our website, Amazon, and TikTok Shop. Additionally, some of our products are available through online retailers like iHerb, Walmart, Faire, and GNC.

 

Do you offer free shipping?

Yes! Free standard shipping on orders $50+. Expedited options are available for an extra fee.

How long does shipping take?

• Standard (U.S.): 7-10 business days

• USPS Ground Advantage: 2-5 business days

• USPS Priority Mail: 1-3 business days

Please note: business days exclude weekends and holidays

 

Do you ship internationally?

We currently don’t offer direct international shipping, but you can find our products on iHerb. Visit iHerb’s website to check availability in your region. Let us know if you need any help!

 RETURNS & CUSTOMER SUPPORT

 

What is your return policy?

We offer a 30-day happiness guarantee. Not loving it? Let us know, and we’ll refund your order—no returns required.

My product arrived damaged. What now?

Email us at hi@joyspringvitamins.com with your order number and a photo of the damaged item, and  we’ll fix it ASAP!

If possible, please also include the lot number (found on the packaging), but no worries if you can’t—just the order number and a photo will do!

 

How do I contact customer support?

Reach us via website chat or email us at hi@joyspringvitamins.com